30GB model down by clock bug in calculating leap years
We've been following this quite a bit today but now there's a happy ending -- well, two, if you also used our DIY guide. The story breaks down like this, according to our Microsoft representative.
"Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. That being the case, the issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you're a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device."
So if your Zune is stuck at 99%, the battery will just have to run out before you can do anything else. They seem to have the issue pegged, and the culprit isn't that surprising when you consider how new the clock feature is.
It's nice to have a decent ending to this saga. The tech team is now going through the Zune software with a fine-toothed comb, and we'll hope this is just a one-time error.
For those wanting to keep tabs, Zune support has an ongoing bulletin update. Doesn't look like the issue is getting resolved any time soon though.
We've been following this quite a bit today but now there's a happy ending -- well, two, if you also used our DIY guide. The story breaks down like this, according to our Microsoft representative.
"Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. That being the case, the issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you're a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device."
So if your Zune is stuck at 99%, the battery will just have to run out before you can do anything else. They seem to have the issue pegged, and the culprit isn't that surprising when you consider how new the clock feature is.
It's nice to have a decent ending to this saga. The tech team is now going through the Zune software with a fine-toothed comb, and we'll hope this is just a one-time error.
For those wanting to keep tabs, Zune support has an ongoing bulletin update. Doesn't look like the issue is getting resolved any time soon though.
No comments:
Post a Comment